Flicked LLC · flik.me · Last updated: August 13, 2026
Thanks for your order. Here's everything about how the Flik and Flatch (and anything else from our store) gets from us to you.
Pre-Orders
The Flatch is currently sold on a pre-order basis. Your card is charged at the time of purchase, and the expected shipping window is shown on the product page and in your order confirmation. If our production timeline changes by more than 14 days, we'll email you with the updated date and the option to cancel for a full refund. Pre-order items ship as soon as they arrive at our warehouse, in the order purchases were received.
If your order contains both an in-stock item (like a Flik) and a pre-order Flatch, the whole order ships together when the Flatch is ready. Want your in-stock items sooner? Place separate orders, or contact us and we'll split the shipment ([split-shipment fee: $X.XX / free — choose one]).
Processing Time
In-stock orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM Central time begin processing the next business day. During launch periods and holidays, processing may take up to [3–5] business days — if so, we'll say it loudly on the homepage.
You'll receive a confirmation email when your order is placed and a tracking email the moment it ships.
Shipping Rates & Delivery Times (United States)
Method Estimated delivery
Standard (USPS Ground Advantage / UPS Ground) 3–7 business days
Expedited (UPS 2nd Day Air) 2 business days
*Delivery estimates start when the order ships, not when it's placed, and are estimates — not guarantees. We ship from Nashville, Tennessee.
We currently ship to all 50 U.S. states, U.S. territories, and APO/FPO/DPO addresses. Shipments to Alaska, Hawaii, territories, and military addresses use USPS and may take an additional 5–10 business days.
A Note on Batteries
The Flatch contains a rechargeable lithium battery, and its remote uses a coin cell. Because of air-transport rules for lithium batteries, some orders (particularly international and expedited) may be restricted to specific carriers or ground service. If a battery rule affects your delivery speed, we'll use the fastest compliant option and note it in your tracking email.
International Shipping
We ship to Canada. International delivery typically takes [7–21] business days. International customers are responsible for all customs duties, import taxes, and brokerage fees, which are collected by the carrier at or before delivery and are not included in our checkout prices. Refused or unclaimed international shipments are refunded minus original shipping and any return fees charged to us.
Order Changes & Address Corrections
Need to fix an address or change an order? Contact us at info@flik.me as soon as possible. We can usually make changes any time before the order ships — and for pre-orders, that means you have until the shipping window opens. Once a package ships, we can't redirect it. Orders returned to us as undeliverable due to an incorrect address are refunded minus shipping, or reshipped at a re-delivery charge.
Tracking, Lost & Stolen Packages
Every order ships with tracking. If your tracking hasn't updated for 7 days (domestic) or 21 days (international), contact us and we'll open a carrier investigation. If a package is confirmed lost in transit, we'll replace it or refund you — your choice. For packages marked delivered but not received: check with household members and neighbors, wait 48 hours (carriers sometimes scan early), then contact us within 14 days and we'll work with you on a resolution. We may require a police report for high-value theft claims.
Damaged in Transit
If your Flik or Flatch arrives damaged, photograph the box and the product before discarding any packaging and email us at [support email] within 7 days of delivery. We'll ship a replacement at no cost to you. (Note: the Flatch making rude noises out of the box is not shipping damage. That's the product working.)
Returns
Shipping and returns are separate policies — see our Return Policy for how to send something back. Return shipping for change-of-mind returns is paid by the customer; return shipping for our mistakes (wrong item, defective product) is on us.
Questions
Flicked LLC
info@flik.me
We answer within [1–2] business days.
